Shipping & Delivery Policy
At LUXO, we aim to make your shopping experience seamless from checkout to delivery. We use Royal Mail to offer reliable shipping options, with clear delivery times and costs.
UK Delivery Options
Standard Delivery — £6.00
Royal Mail Tracked 24
- Estimated delivery: 1–2 working days after dispatch.
- Tracking provided where available.
- Delivery times are estimates and are not guaranteed.
Next Working Day Delivery — £15.00
- Available for eligible in-stock orders placed and paid for before 2:00pm, Monday to Friday.
- Orders placed after the cut-off will be processed on the next working day.
- Deliveries take place Monday to Friday, excluding bank holidays.
- Certain postcodes may have longer delivery times.
Saturday Delivery — £18.00
- Available for eligible in-stock orders placed and paid for before 2:00pm on Friday.
- This option is intended for delivery on the following Saturday.
- Availability may depend on your delivery postcode and Royal Mail service restrictions.
All cut-off times are UK local time.
Order Processing & Dispatch
Orders are prepared for dispatch during our normal working days, Monday to Friday, excluding bank holidays.
Orders placed after the applicable cut-off, during weekends or on bank holidays will be processed on the next working day.
Once your order has been dispatched, tracking information will be provided automatically to the email you left at checkout.
Please ensure your delivery address and contact details are correct at checkout.
Pre-Order Items
Some products available at LUXO are offered on a pre-order basis and are not immediately available for dispatch.
Our usual estimated pre-order delivery timeframe is 2–3 weeks, unless a different timeframe is stated on the product page.
● Pre-order delivery estimates are shown before purchase.
● Pre-order items are not eligible for immediate dispatch.
● Selecting an express delivery service does not shorten the time required for a pre-order item to become available.
● If there is a significant change to your estimated delivery timeframe, we will contact you with an update and your available options.
Please check the individual product description before purchasing a pre-order item.
